Store Manager for Central Arkansas Area
(Bumper To Bumper Auto Parts)
Today, Replacement Parts, Inc./ Crow Burlingame is made up of a corporate staff and several different companies that employ over 1,500 employees, in 12 states, working at approximately 200 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company celebrated 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper" family.
The Store Manager is responsible for directly supervising counter sales workers in a retail stores. Duties include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. The Store Manager also provides over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall success of store operations through promotion of sales programs and other customer and team-related activities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties while enforcing all company policies.
- Hire, train, and evaluate personnel in retail sales stores, promoting, disciplining and terminating workers when appropriate.
- Ensure responsiveness to requests and compliance with company policies.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Perform other duties as assigned.
Directly supervises 2-25 employees in the store. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge.
Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Teamwork - Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
Performance Coaching - Sets goals and objectives; gives performance feedback.
Leadership - Inspires and motivates others to perform well.
Managing People - Provides regular performance feedback; develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Recruitment & Staffing - Makes quality hiring decisions.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue .
Organizational Support - Follows policies and procedures; supports organization's goals and values.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); at least 2 years of auto parts experience; management experience preferred, ASE certifications preferred
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have basic computer skills including familiarity with web browsing and the Microsoft Office suite of products.
Certificates, Licenses, Registrations
A valid driver's license with good driving record (Class E license is required for Missouri locations)
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The employee is occasionally exposed to moving mechanical parts; high, precarious places and vibration. The noise level in the work environment is usually moderate.
Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace. *This is a Safety Sensitive position due to the use of heavy equipment, moving conveyors and hazardous material.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)