Manager of Information Technology

Manager of Information Technology

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Department: Information Technology

Reports To: Director of Finance

FLSA Status: Exempt

Direct Reports: Computer Technician Safety Sensitive Position

OSHA Risk Category: 2 COVID Vaccination Mandatory

ARORA has implemented a mandatory vaccination policy effective September 7, 2021 requiring COVID19 vaccination(s) for all employees. In accordance with ARORA's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families, our customers and visitors, and the community at large from infectious diseases that may be reduced by vaccinations. In making this decision, we have reviewed recommendations from Centers for Disease Control and Prevention, and legal counsel.

Job Summary/Scope: The Manager of Information Technology is responsible for coordinating and providing direction on IT projects, software and software development, hardware, and provide management reports. Provides all manner of automation and technical support to the ARORA staff. Prepares annual budget for IT. Manages help desk functions for hardware and non-hosted software for the company. Troubleshoots all computer problems. Manages vendor contracts for telephones and computers, and other technological equipment. Collaborates with leadership team on software and computer needs. May work irregular hours as required. This job reports directly to the Director of Finance with lateral communications with the management team.

Essential Functions: 1. Responsible for the supervision of Information Technology (IT) staff. a. Communicates job expectations, planning, monitoring, coaching, counseling, and appraising job results. b. Monitors and approves staff time records and overtime requests. c. Monitors and approves overtime and ensures cost is within designated budget. 2. Follows and enforces systems including Standard Operating System Procedure. 3. Maintain compliance with federal and state regulations, in addition to AOPO guidelines concerning information technology and IT security. 4. Support user hardware and software needs. 5. Establishes and maintains inventory of all computers, laptops, cell phones, pagers, and other equipment for the Little Rock, Fayetteville, and other off-site locations. 6. Liaison for PC vendors, phone vendors, and designated software vendors. 7. Maintains all systems hardware, software and network with or without an information technology consultant. 8. Maintain computers, laptops, phones, broadband devices and other associated technological equipment for speed, dependability, accessibility, and security. 9. Responsible for the organization’s IT Disaster recovery plan.

Secondary Functions: 1. Oversight of software and information technology development projects. 2. Provides end user training for employees as necessary. 3. Add/Disables user’s domain accounts and exchange mailboxes. 4. Ensures backup of all computer files including facilitating the monthly verification of data recovery. 5. Participates in developing business requirements, systems design, and application integration. 6. Identifies opportunities for use of automation or streamline processes to perform more efficiently. 7. Performs edit functions on software and provides reports as necessary. 8. Oversees the master list of system/user access and removal as required for staff to perform their job functions. 9. Handle special projects as assigned. 10. Coordinate the testing and rollout of new automation tools. 11. Maintains an inventory of all hardware.

Management Functions: 1. Member of Leadership Team participating in the development of tactics to implement the strategic goals. a. Ensures implementation of strategic goals as they relate to the department. 2. Responsible for preparing and monitoring departmental budget. a. Collaborates with Director of Finance regarding departmental fiscal responsibility. 3. Responsible for oversight, compliance, and monitoring of contractual agreements under area of responsibility. a. Authorized to negotiate contractual terms and request competitive quotes in accordance with financial policies on behalf of the organization. 4. Develops, tracks, and reports Key Performance Indicators (KPI), departmental Continuous Quality Improvement (CQI) goals and monthly statistics utilizing techniques to test improvement efforts. a. Presents CQI departmental goals to CQI committee. 5. Promotion of staff engagement including wellness initiatives. 6. Presents departmental reports to Director’s Group, Leadership Team, and/or Board of Directors, as required. 7. Collaborates with the Quality Systems Department to ensure policies and practices follow Standard Operating Procedures and are in compliance with accreditation, certification and regulatory agencies. a. Responsible for writing, revising, editing, and proofreading job descriptions, SOPs, and related departmental documents. 8. Responsible for cooperative management with other managers at ARORA to ensure that tasks and responsibilities of direct reports are completed timely and efficiently. 9. With the approval of CEO, serves on national committees.

Organizational Expectations: 1. Maintains regular and punctual attendance at assigned work location. a. Accurately document timekeeping records. 2. Completes and maintains appropriate documentation in a timely and thorough manner including activities. Examples includes: training documentation, mileage, expenses, electronic schedule of ARORA events, and other forms. 3. Exhibits and models ARORA’s conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions both internal and external to ARORA. 4. Attendance at staff meetings, training programs, and/or in-services meetings, as required. 5. Demonstrates professional appearance, behavior and standards in all business dealings and interactions. 6. Demonstrates professional conduct and behavior reflective of ARORA’s respect, honor, admiration and reverence for the donor and donor family. 7. Fosters effective relationships with client representatives. 8. Performs other duties as assigned.

Potential Risk Factors: 1. Risk Exposure to Blood/Body Fluids: While performing some essential functions of your position, you may be exposed to blood or body fluids. Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your position. The ARORA Safety program will provide you with the appropriate procedures and guidelines in which you should perform the essential duties of your job. If you need additional training or resources, please see your supervisor or the ARORA Safety Officer. 2. Repetitive Motion: While performing some essential functions of your position, you may be required to perform some functions repeatedly. When such tasks are not performed properly, injury can result. 3. Minimum Weightlifting Requirement: While performing some essential functions of your position, you may be required to do some lifting, moving, pushing, or pulling. When such tasks are not performed properly, injury can result. Established procedures identify the precautions and/or equipment that should be used when performing this task. Must have the ability to lift minimum weight of 50 lbs. 4. Prolonged Sitting, Standing, and Bending: While performing some essential functions of your position, you may be required to sit, stand, or bend for an extended period of time. When such tasks are not performed properly, injury can result. Established procedures identify the precautions and/or equipment that should be used when performing this task. 5. Competency Evaluation: Competency evaluations are required for this position. Your supervisor will notify you when your evaluation is to be conducted. 6. Training: You may need additional training to better understand the performance requirements of your essential job functions. Training classes are available and can be requested and/or assigned. Your attendance at such classes is mandatory.

Work Environment: 1. Works in normal office environment. 2. Required to travel by personal vehicle to fulfill the duties and responsibilities of the position. 3. Required to carry a cellular telephone for business purposes. 4. May require travel by commercial or chartered aircraft. 5. Non-smoking office. 6. Drug Free Workplace. Work Hours Forty-hour workweek with occasional weekends, holidays, or evenings.

Minimum Job Requirements: 1. Bachelor’s degree or higher (computers services, programming, or equivalent) 2. 5 Years’ experience in a Help Desk or Systems Admin Position 3. Familiar with current version of Windows being used at ARORA in a domain environment, Microsoft Office and Exchange. 4. Maintain a valid driver’s license, reliable automobile, and proof of automobile insurance 5. Consistent demonstration of: attention to detail, precision, accuracy, and customer satisfaction. 6. Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks. 7. Excellent problem solving, conflict resolution and interpersonal skills (i.e. has the ability to make decisions based on situational circumstance, company policy and customer relations). 8. Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.

Security Requirements: This position is responsible for handling confidential records and ensuring that information is protected according to the recognized standards and regulations for maintaining patient records and company electronic records.