Retirement Counselor
Arkansas Public Employees Retirement System
Little Rock, AR
Full-time
Call Center / Customer Service
Posted on June 24, 2022
Summary
The Retirement Counselor is responsible for counseling members on retirement benefits and processing retirement applications. This position is governed by state and federal laws and agency/institution policy.
Functions
Counsels retirement system members on available annuity options, explaining procedures for purchasing, receiving retirement credit for previous service or reciprocal service, and prepares correspondence regarding benefit status. Computes annuity benefits, utilizing years of service and compensation factors, and determines amount needed from reserve each month. Verifies eligibility for retirement benefits through review of school, military, insurance, and state records. Establishes and updates retirement benefits files and processes retiree payroll, including writing and balancing vouchers and mailing checks and forms. Prepares monthly retirement system membership reports for Board of Trustees. Receives notice of death of retirees, determines beneficiary, and processes final payment before closing benefits amount. Prepares and presents materials to members in training workshops. Performs other duties as assigned.