Learning Management System Analyst

Arkansas PBS Conway, AR Full-time Education

Posted on February 28, 2025

Arkansas PBS is looking for a Learning Management System Analyst to support our award-winning ArkansasIDEAS program. Since 2005, ArkansasIDEAS has connected K-12 educators with quality, online professional development, and educational opportunities. The Moodle-based learning management system currently has over 90,000 users, primarily teachers and other school district personnel who take our online courses to maintain their teaching licenses or fulfill different requirements. This position will work collaboratively with both IT and education personnel to provide professional services for ongoing administration and application support, including custom designing, system maintenance, and user support. Arkansas PBS is widely acknowledged both locally and nationally as an exemplary workplace and holds the distinction of being Arkansas's sole state-wide public broadcaster. The organization's mission is to enrich the cultural and civic life of the statewide community by fostering meaningful connections through innovative engagement and compelling narratives. Arkansas PBS is a vital resource for educators and learners, offering high-quality, relevant content across multiple platforms that educate, inform, entertain, and inspire its audiences. KEY RESPONSIBILITIES Manage the Totara LMS application, configuration, and daily activities of the LMS, including custom LMS user enrollment processes Troubleshoot LMS application issues and perform LMS updates as needed/available for security, functionality, and user experience Manage user accounts in Totara LMS, develop and run reports, and assist in maintaining operational courses and user records Work in compliance and collaboration with the Director of IT and IT staff, education staff course designers, and help desk personnel Provide user and helpdesk support for the Totora LMS by delivering first-level assistance for tools and software used by help desk personnel Issue second-level support to help desk staff regarding course functionality and LMS operations through phone and email for inquiries that exceed their expertise Assist course developers with technical design, troubleshooting design issues, and resolving PHP and SQL database application errors. Maintain and debug web applications by editing and updating HTML, CSS, and JavaScript. Utilize SQL and other reporting tools to create administrative reports. Perform general system administration for Windows, Linux, and OSX, performing installation, upgrades, and support Minimum Qualifications The formal education equivalent of a bachelor’s degree in computer science, mathematics, or related field. Four years of experience in data processing or computer operations, including one year in a leadership capacity. Desired Qualifications Two years of experience with learning management systems, such as Moodle LMS, SQL, Linux, and PHP applications. At the ARCareers website, search for Systems Coordination Analyst or requisition number 47370.